Refunds

If you haven't opened any prompt from a purchase, you can cancel it within 14 days for a full refund, no questions asked. This applies to single prompts, packs, Founder Lifetime and All-Access (both the first year and each renewal; for renewals, the 14 days start on the renewal date).

To cancel, go to My Library, open Purchases and choose “Cancel & refund” next to the purchase. You can also write to us at hbprompt@gmail.com.

For All-Access and Founder Lifetime, prompts you already owned through an earlier purchase don't count: opening them doesn't affect the refund.

You open a prompt when its full text is shown to you in the viewer. Clicking a prompt's card opens the viewer, and its full text appears after a moment, so that counts as opening it, even if you only meant to look at the image. We log every opening, and that log is how we tell whether a purchase is still unopened.

Browsing images in your library or on a pack's page without clicking them, previews and titles don't count as opening a prompt. Neither do free prompts.

Prompts are digital content delivered instantly. At checkout you agree that delivery starts when you open your first prompt and that, from that moment, you lose your right to cancel where the law allows this. After that, purchases are non-refundable, except as described below.

If your billing address or card is in the EU/EEA or the UK and that agreement was not recorded for your purchase, your right to cancel within 14 days stays in place even after you open prompts.

You may withdraw within 7 days of purchase under Art. 49 of the Brazilian Consumer Code, even if you have opened prompts. Each All-Access renewal gets its own 7 days, counted from the renewal date. Use the same “Cancel & refund” button or email us at hbprompt@gmail.com.

We treat a purchase as made in Brazil if your billing address, your card or your connection at checkout is in Brazil.

Now and then a request is checked by hand before we issue the refund. If yours is, we will email you.

We always refund duplicate charges, billing errors, unauthorized charges, and content that is inaccessible or not as described when we can't fix it. Write to us at hbprompt@gmail.com and tell us what happened.

Nothing in this policy limits any rights you have under the consumer laws of your country.

We email you before each annual renewal with the date, the price and a cancellation link. You can turn off auto-renewal at any time from your library, and you keep access until the end of the year you paid for.

Refunding All-Access, the first year or a renewal, ends your access right away and stops future renewals.

Refunds are always for the full amount you paid. They go back to your original payment method, usually within 5–10 business days.

Access to the refunded item is removed as soon as you request the refund in your library, or when we issue it if you write to us. If the “Cancel & refund” button doesn't appear for a purchase you think qualifies, write to us at hbprompt@gmail.com.

Please contact us before opening a chargeback; chargebacks also remove access.

HB PROMPT is operated by Hiasmim Borinelli.

Questions about a refund: hbprompt@gmail.com